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VOLT Festival FAQ

TICKETS

You can buy tickets in our online webshop, and from our local ticketing partners. Beware of false tickets and make sure you buy your ticket only from authorised retailers.

How much do the tickets cost?

Day tickets purchased in advance until 31st of December for €30, from 1st of January, 2013 until midnight 14th April cost €32, from 15th of April until 16th June cost €35  and from 17th June and on the spot cost €39.

Four-day festival tickets purchased in advance until 31st of December for €70,  from 1st of January, 2013 until midnight 14th April cost €90, from 15th of April until 16th of June cost €100, from 17th of June and on the site cost €110. 
You can also buy a combined ticket that is valid for both the VOLT Festival and Heineken Balaton Sound, wich In advance until 14th of April cost € 175, from 15th of April until 16th of June cost €190, from 17th of June and on the site cost €205.
VIP Day ticket: 68€, VIP Festival pass: 140€.

Children under the age of 11 accompanied by adult guardians do not require tickets, but the condition of the entrance to bring a drawing about the VOLT Festival with you :) 
The festival is free of charge for disabled people who will need to pre-register.
On the site, specially adapted toilets for wheelchair access can be found, too.
Tickets can be purchased in advance at the discount price until midnight 14th April then until midnight 16th June (or at ticket offices until closing time).
Due to the huge anticipated interest, we highly recommend you to buy your ticket with plenty of time to spare. During the last few days that the discounted tickets are on sale, you might encounter long queues at most ticket offices and certain tickets are likely to run out.
Please note that purchased tickets are non-refundable.

Where can I buy tickets?

You can find the complete list of ticket outlets in advance on the "Where can I buy tickets?" menu.

If you have a bankcard, you can also order tickets online here .

How long are tickets valid for?

Day tickets are valid from 6am on the given day until 8am the following day. Even if you arrive after midnight, you will still receive the day ticket for the previous day as there are still plenty of things going on until the morning. Day tickets for the given day go on sale after 6am. VOLT Festival Passes are valid from 2 pm on day 0, with the festival pass the visitor is entitled to stay in the area until the end of the festival.

Can I buy tickets on the spot during the festival?

Yes, ticket booths at the entrance of the festival site are open 24 hours daily. Please note that tickets might run out as the capacity of the festival is limited, depending on the number of visitors.

What does the VIP-ticket entitle its holder?

This ticket is replaced by a wristband at the "VIP/PASS" container, not at the checkout.
With your VIP-wristband, you may use the VIP-entrance and enter the VIP-zone where you get the chance to enjoy gigs on the Main Stage from the grandstand, moreover you receive a 2012-festival T-shirt and you are our guest for a drink, too! Have fun! 

Can I pay by card for the ticket on the site?

Yes, you can pay by card at designated ticket booths on the festival site.

Do children need tickets, too?

Children under the age of 11 accompanied by an adult guardian do not require tickets. Although children are asked to bring a draw of VOLT Festival with them in order to enter. :)

What can I do if I leave my ticket at home?

If you leave the voucher that you purchased through the official website at home, you can turn to the staff in the "Problem Cassa", located at the entrance, who will try to identify your purchase through our online system. Unfortunately, if you didn’t buy your ticket online, or via other websites, we will not be able to solve your problem, and you will have to go home for it.

Can I return my ticket?

Please note that tickets are non-refundable.

PAYMENT AT VOLT FESTIVAL

How can I pay at this year's VOLT Festival?

The official payment device of Sziget Festivals in 2013 is the MasterCard® PayPass™ and Maestro® PayPass™ card, and all other PayPass-devices.

OTP Maestro PayPass Festivacard
The bank of Sziget Festivals OTP Bank issues unique festival-designed OTP Maestro® PayPass™ Festivalcards with your name, linked to your bank account. So you do not yet have an OTP Maestro PayPass Festivalcard? You should definitely get one, as you get to enter the festival without having to wait.

MasterCard PayPass or Maestro PayPass card
Of course, you can use all MasterCard PayPass or Maestro PayPass cards or any other PayPass-devices (watch, sticker, minicard) at all Sziget-events.

Metapay Festivalcard
Besides  MasterCard PayPass  and Maestro PayPass cards, you can also use the chargable Metapay Festivalcards available at the venue.

What is a PayPass™ card?

PayPass™ is a contactless payment feature that provides cardholders with a simpler way to pay. MasterCard® PayPass™ or Maestro® PayPass™ is a special card with a built-in radio-transmitter, and you can make your purchases just by touching the reader terminal with it.  The PayPass™-system is developed by MasterCard®, and is available nearly all over the world. All you have to do is touch the terminal, and then it makes a tweeting sound to let you know your payment was successful.

To what extent are PayPass™ cards secure?

PayPass™-payments are not only fast, but also secure as the card remains in your hands all the way through. You can make your payments at any place with a reading terminal, and under 5000 HUF it only requires one touch, over 5000 HUF you need to enter your PIN-code.

Where can I use my contactless MasterCard PayPass or Maestro PayPass bank cards, devices?

Of course, you can pay by your MasterCard PayPass and Maestro PayPass-card at several stores, as the number of places suitable for this type of payment keeps growing all over the country and all over the world. Right now, most of these stores are in Budapest and Pécs.  

What does the „payment limit of wave-and-go contactless cards” mean?

There is a payment limit on single transactions, and contactless cards can only be used under a certain sum of money before customers are asked for their PIN. In Hungary, the limit is 5000 HUF. If you are willing to pay more than that, you need to enter your four-digit PIN-code.  

What happens if I want to purchase a more expensive product or service?

You can use your MasterCard PayPass or Maestro PayPass cards for contactless payment over 5000 HUF too, but in that case you need to enter your four-digit PIN-code.

Do I need a PIN-code?

You only need to enter your four-digit PIN-code if your payment is over 5000 HUF, and if you are not using your card in a PayPass manner (for example when using the ATM).

Can I change my payment limit?

Payment limits are country-typical, meaning that you do not need to enter your four-digit PIN-code when paying, thus you cannot modify this limit.

Do I get a bank voucher when using my MasterCard PayPass or Maestro PayPass cards?

Automatically, only the merchant receives a voucher, but you can ask the cashier to give you a voucher of your payment.

In order to reach the PayPass-function, do I need to sign up for a new bank card?

Yes, the PayPass-function is only available with bank cards equipped with MasterCard PayPass or Maestro PayPass antennas.

What distance is needed for MasterCard PayPass or Maestro PayPass-cards to get in touch with the terminal?

MasterCard PayPass or Maestro PayPass cards can get in touch with the terminal from 4-6 centimters.

What can I do if I lose my MasterCard PayPass or Maestro PayPass device?

Should you lose your MasterCard PayPass or Maestro PayPass card or device, you need to block it immediately at the customer service of your bank!

Can I use my  MasterCard PayPass or Maestro PayPass bank card in foreign countries?

Yes, PayPass-technology is already used in 37 countries of the world, and more than 350 000 places are suitable for this type of payment all over the world. .

In what ways are OTP Maestro ® PayPass™ Festivalcards different from Metapay Festivalcards?

OTP Maestro® PayPass™ Festivalcards – similarly to Metapay Festivalcards – can be carried from one event to the other, and can be used at all all our events. However, the important thing is that since PayPass cards are proper bankcards, you can make all the purchases with the money on your bankaccount, and you do not need to mess around with a prepaid card-system at any of the festivals. What is more, your purchases are not limited to festivals, but you can pay by your card at any domestic and international Maestro® and Maestro® PayPass™ reading terminals. In 2013, merchants, pubs, and restaurants linked to Sziget accept Metapay Festivalcards and PayPass™-cards issued by any bank, so you can buy any product or service with these cards at any Sziget events.

METAPAY FESTIVALCARD

What is the card for?

Metapay Festivalcard is the official, cashless currency of Sziget Cultural Management Ltd. for the summer-festival season. You can use your Festivalcard at OTP Club Gourmet Festival, VOLT, Heineken Balaton Sound and Sziget Festival.

What can I pay for by my Metapay Festivalcard?

In 2013, merchants, pubs, restaurants accept Metapay Festivalcards – and PayPass-cards issued by any bank – for payment; thus you can purchase all products and services by merchants linked to Sziget.

Can I use the card everywhere?

You can use the card at OTP Club Gourmet Festival, VOLT, Heineken Balaton Sound and Sziget Festivals. One Metapay Festivalcard is valid for all four festivals, however your balance cannot be transferred from one festival to the other. So if you have used your card at OTP Club Gourmet Festival, and have some money left on it, you are not able to spend it at VOLT Festival – you can, however, recharge your card to use it again.

Where can I purchase a card?

Every visitor gets their card with their wristband, with a balance of zero Forints – so you do not have to pay for your first card. The card is activated after registration or after having recharged it for the first time.

Do I need to register the card? If yes, where and how do I register?

In order to be able to use the card safely, you are encouraged to register it, as only previously registered cards can be blocked (for example if you lose the card), and you can only transfer your balanced from registeted cards to registered cards.  
SMS registration is possible at the following number:+36 70 71 77 111, with the words FES and REG, your card number, and a four-diget PIN-code of your choice (for example: FES REG 123456789 1234)
Online registration.

How long is the card valid?

The card can only be used for payment at the given event, throughout the duration of the event, in commercial units provided by Sziget Cultural Management Ltd.

Can I only use this card for payment at the festival?

Metapay Festivalcard is one of the payment-devices of OTP Klub Gourmet Festival, and VOLT, Heineken Balaton Sound and Sziget Festivals. Besides, you can pay by any PayPass-card issued by any bank. Merchants, however, do not accept cash. The last point where you can still pay in cash is at the ticket sales points at the entrance.

How does the Metapay Festivalcard work?

The balance of the Metapay Festivalcard can only be charged with a maximum of 240 000 HUF, however you can repeat the process as many times as you choose to. You can use cash or bankcards to transfer money to your Festivalcard. All you have to do is touch the cardreader terminal with your card upon payment. Check out the Festivalcard Charge Points on the map!

How can I check the amount of money I have on my card?

You can check your balance any time at the cardreader terminals of the merchants, or you can go to the Festivalcard Charge Points to check your balance.

What happens to lost or stolen cards? Can I disable my card? Am I the only one who can use it?

You can only block registered cards, and you can only transfer your balance from one card to the other if both cards are registered.
- SMS: the words FES and STOP, and your 4-digit PIN-code is needed to be sent to the following phone number: +36 70 71 77 111 (for example FES STOP 1234)
- Online: www.metapay.hu/fesztivalkartya
You can sign up for a new card at the Festivalcard Charge Points, after having blocked your previous card. Your remaining balance will be transferred to your new card 30 minutes after blocking the previous card. The Festivalcard Helpdesk will help you with the process.

Should you find a lost card, please leave it at any of the Charge Points!

Are they going to ask for a PIN-code when I pay? What happens if I forget the code or if I can't remember it: is my card going to be banned then? 

No, the unique PIN-code you gave throughout the registration process will only be asked for if you would like to disable your card. When paying, all you have to do is check if the number on the screen of the cardreader-terminal is correct, and then tap your card.

Whom should I turn to if there is a problem with my card?

The Festivalcard Helpdesk will be there to help you 24 hours a day, and the same applies to hostesses and customer service representatives.

How can I recharge the card? 

You can get your cash any time throughout the duration of the festival.

So I should give a tip seperately, if I want to? 

You can give a tip using your Metapay Festivalcard just as if you were paying in cash or by bankcard.

Is there a minimum or a maximum sum of money I can have on my card? 

The balance of the card can always be recharged with a sum of your choice at any Top Up Points, but the maximum amount is 240 000 HUF. When recharging your card, you may use cash or bank/creditcard.

Can I receive a receipt of my purchase? 

Of course you can, merchants are still required to give a VAT-invoice if requested by the customer, and they have to give a receipt after each purchase. 

If I bought a T-shirt and I would like to return it, what can I do?

You can go back to the merchant you brought the item from, who will act according to the current laws, and return your money. 

Is my Festivalcard going to be compatible with my Budapest Card (card issued by Sziget)? Am I going to be able to pay with it in the city, too?  

No, Festivalcards are not compatible with Budapest Cards. Festivalcards can only be used at OTP Club Gourmet Festival, VOLT, Heineken Balaton Sound and Sziget festivals. 

GENERAL INFORMATION

When does the festival start?

Gates open at 2pm on 3rd July. You can look around and settle into the camping area and take part in a “socialising” event and sleep in your own tent or wooden bungalow. You don’t have to leave the festival ground in the morning.

When does the festival end?

The VOLT Festival ends on the morning of 7th July. The site should be vacated by 12am.

How can I receive information?

Please send us an e-mail about your questions: info@volt.hu, or contact us by phone: +361/920-0666. Voicemail: +361/920-0666

Can I take photos at the festival?

There are no restrictions regarding non-professional photography, but to be entitled to take photos of live acts and other events you will require written permission from the organisers. Representatives of the media who wish to take such photos can approach the staff of the press office at the VOLT Festival Press Centre to ask for permission.

Are there disabled facilities at the festival?

Yes, we provide specially adapted toilets for disabled people, who can also visit the VIP section of the festival.

Where can I find the first aid facility?

It is indicated on the map. If you can’t find it, ask the security guards or our staff at the information desk.
We would like to ask you to take care of yourselves and each other. We recommend you to refresh yourselves with lots of alcohol-free drinks, apply suntan lotion to yourselves liberally and wear caps. In case you feel unwell, please approach the medical staff.

Who can I ask in case I need help?

You can get help from the VOLT Festival security service or from our staff members at the information desk.

What should I do if I lose or find something?

We collect lost property at the information desk, so if you find something please place it there. You can also try to find your missing items there. Lost property items will be kept until 31st July. There are left luggage lockers on the site of the festival, which we recommend you to use as we do not take responsibility for luggage items left anywhere else.

What about catering at the festival?

This year VOLT Festival will cater to all tastes. For the first time at the VOLT, the Bio-Vega bar will offer humus, grilled vegetables, fried vegan sausage, vegetable kebabs, fried noodles, spinach and vegetable bakes for vegetarians. There will be a greengrocer’s stall, freshly squeezed fruit juices, pizza, deep fried dough, grill dishes, pancakes, jacket potatoes, Churros, New York hot-dogs, corn on the cob, popcorn, bakery items, falafel and panini. Beside the wide range of fish dishes, hake, and frutti di mare, frogs’ legs and snails are on offer, too. Sandwich Guru and Tercia Óriásmenza will also again be present, and a new attraction is the Mexican restaurant, Arriba Taqueria, serving burritos and other South American delicacies. Furthermore, 10 wine bars, sausage stands and 17 pubs will serve the guests.

Where can I charge my phone?

At Samsung Charger. Find it on the map. When your phone is dead, just come in and we’ll charge it up with our swift chargers within a matter of hours.

Is it permitted to light fires on the festival site?

No, it is strictly prohibited!

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WHAT CAN I NOT TAKE IN...?

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What am I not allowed to take into the festival site?

Alcoholic drinks, glass objects, plastic bottles larger than 1.5 litres, food in commercial quantities, drugs, knives with blades longer than 8 cm, chains longer than 50 cm, explosive and flammable substances (like gas-cylinders), weapons, sharp-edged and pointed objects, hammers and umbrellas all have to be left at the entrance.

Can I bring in a dog?

Yes, if you have the dog’s inoculation certificates with you, as well as a leash and a muzzle. Ask for a band at the entrance on to which you can write your contact details in case the dog should go astray. However, due to the big crowd and noise we do not recommend you to take your dog.

 

IS THERE...?

...an ATM? Can I pay by card at the festival?

Yes, you can find an ATM at the center of the festival. You can use your  MasterCard PayPass or Maestro PayPass bank cards for payment at all local merchants and catering units.

...a left luggage facility?

Yes, the Schwinn-Csepel will provide you bicycle shed facility!

...a bicycle shed facility?

Yes, at the place on the map, at MOL BikePoint where you can also rent bikes. What is more, if your bike needs a quick fix, you can also get that done there.

...a phone box?

There is a double phone box opposite the reception building, accepting coins and cards.

...vegetarian food?

Vegetarians can choose from a wide variety of food this year: for the first time at VOLT, the Bio-Vega bar will offer humus, grilled vegetables, fried vegan sausage, vegetable kebabs, fried noodles, spinach and vegetable bakes for vegetarians. This year VOLT Festival will cater to all tastes with Mexican and South American delicacies, pizza, deep fried dough, grill dishes, pancakes, jacket potatoes, Churros, New York hot-dogs, corn on the cob, popcorn, bakery items, falafel and panini. There’s also a greengrocer’s stall that offers freshly squeezed fruits.

 

ACCOMODATION

How can I book accommodation?

Since the VOLT festival is held during the high season and even though Sopron can boast an amazing amount of places to stay across all categories, it’s better not to leave the chance of finding accommodation to luck. To help you find the most suitable accommodation and to book it, you can turn to our partner agency. You can find further information on the Accommodation menu.

How can I camp on the festival site?

Camping is free for the festival goers on the campsite.

What are the hygienic conditions, i.e. showers, toilets, hot water, etc., like?

There are three places (mobile container units) on the campsite for showering where men and women bathe separately. We kindly ask you to look after the showers and only use them for the necessary amount of time so that other people can have enough time to wash themselves, too. You can find both so-called bio toilets (mobile toilets) and container toilets on the site, which are regularly cleaned and checked, but we ask you to keep them clean, too.

Can I rent a tent?

Unfortunately, there is no tent rental facility on the site.

 

TRAVEL, TRANSPORT, PARKING

What is the exact location of the festival?

The festival is held in Sopron, at the Lővér camping site.

How can I get to the festival?

You can find detailed information to this question in the Map menu.

How can I get to the festival by car?

Sopron is 210 km from Budapest, so you can be at the VOLT Festival in about 2.5 hours from the capital. You can get more information about the route in the Map menu.

How can I get to the festival by train?

There are frequent trains leaving from Budapest’s Keleti Pályaudvar (Keleti Railway Station) and Déli Pályaudvar (Déli Railway Station) to Sopron. You can check out the timetable here .
This year GYSEV will run dedicated trains to the VOLT Festival. VOLT Trains will run between Budapest and Sopron. Travel comfortably with GYSEV dedicated trains to the VOLT Festival. Details here .

How can I get to the festival from the centre of Sopron?

By the VOLT bus, which runs between the railway station and the VOLT Festival calling at the most important conjunctions of Sopron. For more detailed information check the site again before the festival. Taxis displaying the VOLT stickers transfer guests of the festival from the station to the camping at a friendly rate. Even though there are parking lots around the entrance, their number is limited. In order to avoid traffic jams we request you to travel by public transport or taxi.

How can I call a taxi?

We would like to ask you not to order a taxi to the entrance of the festival as you will not be able to find each other. Every available taxi will be waiting at taxi rank near the entrance.

Can I drive into the festival grounds with a caravan?

If you arrive by caravan, you will be able to park it in the parking lot in front of the festival.

Can I take my motorbike into the festival grounds?

Unfortunately not. You will have to leave you motorbike in the parking lot.

Where can I park, is there a secure car park?

We cannot take responsibility for your belongings left in the car, but there is CCTV in the parking area.

 

OTHER IMPORTANT INFORMATION


 - A sound and film recording will be made of the event. Everyone who appears in the recordings can be named only with their agreement. However they may not make any claims against the makers of the recordings or the organizers of the festival.
 - Film and sound recordings can only be made with the written agreement of the organizers.
 - On the grounds of VOLT Festival it is forbidden to carry out any commercial or advertising activities without the written permission of the organizers.
 - The organizers take no responsibility for accidents that occur in the area of the VOLT Festival.
 - Under 18s cannot be served with tobacco, while underage and intoxicated people cannot be served alcohol.
 - We draw your attention to the prevailing laws which declare that the consumption, possession and sale of narcotics is forbidden in the area of VOLT Festival!
 - Visitors are kindly asked to take care of the environment and to not drop any litter.
 - The event will take place in the case of bad weather as well.
 - The right to make changes in the program is reserved.
 - Visitors are asked to take care of themselves and one another.


Have a nice time!

 
 
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