Online ticket sales

Please read through the Ticket ordering instructions before you start!
 
Should you need any assistance, or have any problems during the ordering process, please contact our Helpdesk.

You can find detailed information about our secure Online bank card transaction procedure here.
 

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Ticket ordering instructions:

First step
Please fill in the number of tickets you would like to order in the “quantity” boxes. Then click on the “Next” button to continue.

Second step
Please provide your personal data to start the payment process. Then click on the “Next” button to continue.

Please note we need a valid e-mail address where we can send your ticket later on.

Please provide data for the person who will use the ticket for entry! The ticket holder and the owner of the bank card - which will be used for the payment later on - can be different, but the tickets can only be used for entry by the person with the provided data. In case of buying multiple tickets on one name, make sure the ticket holders will enter the festival together with the person whose data is submitted. We need the data for identification purposes only. It will not be used without permission for any other purposes and will not be disclosed to any 3rd parties.

Third step
An invoice will be generated for each transaction, so please provide your invoicing data! If the invoicing data is the same as your personal data click on the "The invoicing address is the same as my personal address" checkbox. Please indicate whether we should issue the invoice to a natural or a legal person (e.g. company). In case the invoice should be issued for a company, please fill in the VAT number, EU VAT number and bank account number.

You should accept the "General Contract Terms and Conditions" to continue by checking the "I have read & agree to General Contract Terms & Conditions" checkbox. You can read about the General Contract Terms and Conditions here. To understand the Data protection regulation of Sziget Cultural Management, click here.

Please make sure you entered the proper data and click on the "Next" button to continue. The system will indicate whenever a mandatory data is missing, or a data seems invalid.   

Fourth step
We will send you an email with an activation link. Please check your mailbox (and also your spam folder if you can’t find the email) and click on that link at latest until 11:45PM on the day you have started the order to finish the payment process.

Fifth step
Your browser will direct you to a page where you can check the items you want to pay for. If you see the items you want to order, please click on the "Checkout" button, and you will be directed to OTP Bank's online payment gateway where you can pay with your bank card in a secure way. If you changed your mind, or want to change the items before paying, please click on the "Cancel" button.

Sixth step
You should provide your bank card data on the OTP Back’s online gateway platform to start the transaction. After the successful transaction you will get a confirmation e-mail with the details of the payment, and also an e-mail with the invoice.
Please note that we charge 1 EUR administration fee on each of the purchased tickets.

Seventh step
You will get another e-mail with the link to the ticket you bought. Please click on the link (or each links if you ordered multiple tickets) to open / save your ticket(s). Each individual ticket will be in a separate pdf file, so you will need a program called Adobe Reader (can be downloaded for free from here) to download and print it. It is important to print all of the ordered tickets and make sure you bring them with you to the event. You have to show your printed ticket and your identification documents (ID, driving license, etc.) upon entry to get a wristband which allows you to participate in the event. In case of buying multiple tickets on one name, make sure you enter the festival together.    

Eighth step
Have fun!

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Helpdesk

In case you need any assistance, or experience any problems, please get in touch with our colleagues the way you prefer:

By e-mail:
By mail: Sziget Cultural Management Ltd., P.O.B. 694/245, 1399 Hungary

The online webshop service is maintained by Sziget Cultural Management Ltd., 1033 Budapest, Hajógyári-sziget, Hrsz.: 23796/58., Hungary

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Online bank card transaction information

During the ordering you will be directed to a secure online payment gateway, which is maintained by OTP Bank, the biggest commercial Bank in Hungary. You can find detailed information about the Online bank card transaction here.

You can use one of the following bank card types for the transaction:

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